Since customers matter, Al-Wafa provides the opportunity for its clients to choose their own product design. Customers can have exclusive molds in a number of shapes, sizes and colors. These molds are manufactured exclusively and registered upon customer needs and according to a special agreement.

This service of fulfilling customers 'exclusive needs' has transferred Al-Wafa from the stage of fulfilling "customer needs" to achieving "customer satisfaction," and from the stage of "accomplishment" to the stage of "excellence, creativity and innovation."

In addition to taking care of products, Al-Wafa allows designing private labels; to help promoting customers' brands.